Terms and Conditions

Effective Date: December 8, 2023

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Ibat Travels and Tours Limited website, mobile application, and other online services (collectively, the “Services”). Please read these Terms carefully before using the Services.

By accessing or using the Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Services.

2. Services

Ibat Travels offers a range of travel-related services, including:

  • Booking travel arrangements (flights, hotels, car rentals, etc.)
  • Obtaining visas and other travel documents
  • Arranging travel insurance
  • Providing airport transfers and sightseeing tours
  • Offering travel advice and support

3. Service Fees and Charges

Ibat Travels charges service fees and charges for its services. These fees and charges are clearly displayed on the website and/or mobile application before you book any services. You agree to pay all applicable fees and charges in accordance with the terms and conditions of your booking.

4. Refund Policy

4.1 IHS Refunds:

  • If your visa application is denied by the embassy, Ibat Travels will attempt to obtain a refund of the IHS fee.
  • Upon receiving a refund of the IHS fee from the embassy, Ibat Travels will refund the exact amount to the customer in the same currency they originally paid.
  • Ibat Travels will process the refund within 5 working days from the day we confirm receipt of the refund from the embassy.

4.2 Non-Refundable Service Fees:

All service fees and charges associated with Ibat Travels’ services are non-refundable, regardless of whether your visa application is successful or not. This includes, but is not limited to, the following:

  • Visa processing fees
  • Translation fees
  • Courier fees
  • Service fees for additional services such as airport transfers and sightseeing tours
  • Admission Processing fees and all application fees to any institution

Exceptions: On exceptional cases, and solely at the discretion of flyibat.com. a refund of some percentages of  fees, not more than 50%, may be refunded.

5. User Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services in any way that is illegal, harmful, or offensive.
  • Use the Services in any way that violates the intellectual property rights of others.
  • Transmit any content that is harmful, obscene, or otherwise objectionable.
  • Interfere with the security of the Services or attempt to gain unauthorized access to the Services.
  • Use the Services for any commercial purpose without the express written consent of Ibat Travels.

6. Disclaimer

Ibat Travels provides the Services on an “as is” and “as available” basis. Ibat Travels does not make any warranties, express or implied, with respect to the Services, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Ibat Travels does not warrant that the Services will be uninterrupted, error-free, or virus-free. Ibat Travels is not responsible for any loss or damage that may result from your use of the Services.

7. Limitation of Liability

Ibat Travels will not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Services, or your reliance on any information provided through the Services.

8. Indemnification

You agree to indemnify and hold harmless Ibat Travels and its officers, directors, employees, and agents from and against any and all claims, losses, expenses, damages, and costs (including attorney’s fees) arising from or relating to your use of the Services or your violation of these Terms.

9. Termination

Ibat Travels may terminate your access to the Services at any time, for any reason, without prior notice.

10. Governing Law

These Terms will be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of laws principles.

11. Entire Agreement

These Terms constitute the entire agreement between you and Ibat Travels regarding your use of the Services.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

13. Updates to Terms

Ibat Travels may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms regularly for any changes.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Ibat Travels and Tours Limited [Email protected]